Event Review – Redesigning Justice: How Would You Do It?
November 7, 2016 | By TAG_Admin |
On October 17, 2016 over 50 members of the public came to the Law Society of Upper Canada to participate in a facilitated session about access to justice and the user perspective.
We are grateful to our participants for contributing their time, ideas and creativity to the day. We are also grateful to the public libraries, community groups and civil institutions that helped with recruiting a diverse group.
Over the course of the day, the participants developed “user profiles” that reflected the demographic attributes, emotional states and individual realities that affect how people approach and manage legal problems. They were then presented with the three most frequently requested system changes identified in TAG’s public surveying of 1200 Ontarians: make it cheaper; create a triage/referral model; and improve access to information about the justice system.
Small groups developed plans for change that ranged from subtle shifts to overhauling processes. These plans related to new service models, the involvement of new types of professionals and the situating of legal services in new community venues were identified. Discussions generated during this day emphasized the importance of early access to legal information about the process and costs related to solving a legal problem which would subsequently increase the ability of people to make informed decisions about pursuing legal resolution.
A report summarizing the outcomes from the day and possible next steps will be available within the coming weeks.